FAQs
Got a question? We are here to answer!
General
Would I be able to buy espresso equipment from Liberty Coffee?
From home barista setups to office pantries, we believe we can help you find the best espresso equipment to suit your needs. Leave us a message here.
Where is Liberty Coffee from?
We are Proudly Roasted in Singapore and Malaysia. We believe both countries represent a culture of excellence in many areas, and we strive for our coffee to be excellent in every way. Other companies bearing the Liberty Coffee name have sprung up after we began trading in 2010, in other countries such as the US, UK and Russia , but for now, we operate only out of Singapore and Malaysia.
Is Liberty Coffee a cafe?
Liberty Coffee is a SFA-certified wholesaler supplying artisan-roasted specialty coffee to cafes, restaurants, chains and hotels in Singapore, Malaysia and the region. Our coffee labs are located at 1 Syed Alwi Road, #01-08, S(207628) and 24 Jalan Baldu 5, Taman Sentosa 80150, Johor Bahru Malaysia. They include a Training Centre where coffee-related classes are held, and a Cupping Room where trade clients can meet us by appointment only. We are also HACCP certified for wholesale production and supply of coffee.
Coffee
Do you sell Decaf coffee?
Caffeine addicts-R-US. Seriously though, we do not offer decaf online as we’re uncomfortable with the current chemical process via which caffeine is extracted from green beans to achieve decaffeination.
How should I store my coffee?
We recommend keeping the beans away from heat and light, in an airtight container. Keep the coffee beans at room temperature, and we recommend keeping beans whole rather than pre-grinding.
Orders & Shipping
How to track my order?
Please track your order at our Tracking pagehttps://17track.net/en
When do I need to collect my In-store Pickup order by?
The in-store pickup option will be suspended for the time being.
Do you ship internationally?
Currently, website purchases are available for Singapore and Malaysia shipping addresses. For online purchases in Malaysia, please visit www.libertycoffee.my. All other international buyers can place their Liberty Coffee orders via email at knockbox@libertycoffee.sg
What happens if my order is not received?
Currently, all orders are delivered through Ninjavan and are subject to the terms of their service. We are unable to guarantee against delays in delivery due to postal service issues.
According to Ninjavan, “Every Ninja Pack comes with 3 free delivery attempts. If recipient isn't available to receive their parcel the first time, we will try to deliver the Ninja Pack again 2 more times. Recipient will be able to instruct the driver to leave the Pack in a safe place by providing a safety code previously sent to your recipient.”. Please check for such a delivery advice should your parcel not arrive.
May I opt for self-collection instead of delivery?
The self-collection option is not available for the time being. We will update our website with this option once it becomes available.
How soon after I place my order would it be sent?
Coffee is freshly roasted weekly, and orders are packed and shipped out via NinjaVan within 48 hours of receipt. Delivery timings are, however, subject to the terms of NinjaVan’s services. We are unable to guarantee against delays in delivery due to postal service issues.
What payment methods are accepted for online purchases?
All purchases are made online via Paypal or Stripe, both accept Visa, MasterCard & American Express. For wholesale enquiries, kindly contact us for more details
Exchange & Return
What is your return policy?
As a perishable item, coffee cannot be returned once purchased.
Other items (non-coffee products) should be returned within 14 days of delivery should they prove defective. We reserve the right to either repair or replace defective items. In cases where this is not possible, you will be refunded the original purchase price of the item minus a restocking fee. Kindly refer to our terms of use for more details.
Who is responsible for return shipping costs?
Customers will be held responsible for cost of shipping goods back to Liberty Coffee and for picking up replacement/repaired items (if applicable).
How do I initiate a return?
Tell us what happened, and we’d be happy to see how we can help. Drop us an email with your invoice number, date of purchase, item description, reason for return or proof of damage at time of delivery (if applicable) and we’ll get you sorted.
Requests for refund must be send to knockbox@libertycoffee.sg within 14 days of receipt of product.
Requests for refund must be send to knockbox@libertycoffee.sg within 14 days of receipt of product.